How pricing works

First Six is priced as an annual platform fee plus a per-commencing-student rate, fixed in writing before any engagement begins. There are deliberately no dollar figures here, because a number sized to your intake belongs in a written quote, not on a page that could go stale. For a current quote for your institution, talk to us.

The model

Pricing has two parts, and both are set out in writing up front:

• An annual platform fee. This covers your institution's deployment as a whole: your branding on every screen, the staff console, onboarding, and support. It is the same regardless of how many students you run.
• A per-commencing-student rate. The unit is the commencing student because that is who the product carries: each year's incoming cohort, through their first six weeks and beyond. The value and the load both track the commencing intake, so the variable part of the price does too. The rate is tiered by volume: it steps down as the cohort grows, and it works like tax brackets, so each rate applies only to the students inside that band and growing into a band never makes the earlier students cost more. Large intakes are not charged at the entry rate.

Prices are quoted exclusive of GST and billed annually in advance. You choose which commencing groups run on First Six (an intake, a faculty, a campus, or a cohort type), and the count covers only the students in those groups, not your whole commencing population; students who never go through First Six are not counted or charged. The commencing headcount is counted once per year: if your in-scope students arrive through more than one intake (multiple semesters, trimesters, or terms), those intakes are added together into a single yearly count, using your own official commencing-student census for the groups in scope. A continuing student is never re-counted at a later intake, and a student who commences late in the year still receives the full first-six-weeks arc, so still counts. Because later intakes are not yet known when the year begins, the per-student part is billed in advance on your forecast and reconciled once, after the final census of that year's in-scope intakes has passed. At that point the fee is recalculated on the actual count and the difference from what you were billed is settled: an increase is capped at 15% of the per-student fee billed for the year, so an unbudgeted invoice can never exceed a known ceiling, and an overpayment becomes a credit against your next invoice. The platform fee is charged once a year whatever the number of intakes or groups in scope.

Engagements run on a 12-month term that renews for successive 12-month terms unless either side opts out. To exit, either party gives at least 90 days' written notice before the current term ends; that notice is the off-ramp. It means you are never locked in indefinitely and the term never rolls over by surprise, while still giving both sides a full first-six-weeks cycle to judge the results.

The commitment holds both ways within a term: neither side cancels for convenience mid-year, though either can end the agreement for a material breach that is not put right after written notice. However an engagement ends, your data is returned or deleted at your choice, as set out in the data processing agreement.

Pilots

Pilot terms are free: no licence fee, no setup fee. Continuation pricing is agreed in writing before the pilot starts, so there is no commercial surprise waiting at the end of the free term. Continuing after a pilot is a new decision, not an automatic conversion.

What a pilot looks like

A pilot runs one commencing cohort for one teaching period, including a pre-arrival "Zero Week" before classes start. The success measures are agreed in writing before launch: student activation, weekly check-in participation, how quickly help requests reach a human responder, and whether the cohort signal shows your team something it did not already know. The pilot ends on its end date, and nothing renews automatically. Continuing is a new decision, made with the continuation pricing already on the table.

What's included

Everything that ships is included. There is no feature tiering where wellbeing, the staff console, insights, SSO, or roster sync sit behind a higher plan. When a capability is in the product, it is in your engagement.

The reasoning is straightforward: gating a safety-relevant capability (say, the crisis path or SSO) behind a higher price would be the wrong incentive for a wellbeing product. Holding back a security or wellbeing feature for a premium tier would mean the institutions least able to pay get the weakest protection, which is the opposite of what this product is for. So the full feature set travels with every engagement, and the variable part of the price is set by cohort size, not by which capabilities you are allowed to switch on.

What's not included

• Bespoke development specific to your institution.
• Ongoing white-glove service beyond standard onboarding and support.

These are scoped and quoted separately when they come up, rather than padded into the base price for everyone.

Getting a quote

1. Estimate your commencing cohort

   Have a rough number for the commencing students you expect to run through First Six in the year. It does not need to be exact; it sizes the per-student part of the quote.

2. Note your intended start

   A target launch date lets us work back through onboarding, since a typical rollout runs six to eight weeks before a cohort goes live.

3. Reach out

   Send those two things and we will put a current quote in writing, sized to your intake. Onboarding and the contract terms (the 12-month term, the 90-day renewal notice, and how your data comes back at the end) are covered as part of that same conversation rather than negotiated separately later.

The implementation page covers what a rollout actually involves, which is worth reading alongside a quote so the cost and the effort are sized together.

Common questions

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