Status and uptime

This page is where service status lives. A dedicated public status page is being stood up; until it is live, here is how availability and incidents are handled.

Availability

First Six runs on managed infrastructure (a Sydney-region database and a global application edge) chosen for reliability. The application is stateless and deploys continuously, so a bad release can be rolled back quickly without data loss.

During an incident

If something is wrong, the team follows a documented incident process: containment first, then investigation, then a clear "resolved" message to anyone affected. Institutions are notified through their agreed contact, within the window set in their agreement.

The status page

A public status page at status.firstsix.com.au is on the near-term roadmap. When it is live, this page will link straight to it, and you will be able to subscribe to updates there. Until then, reach out through your usual contact for the current state of play.