Student resources
Student resources is everything students reach for when they need to find something: links, the help categories and the routes behind them, the answers behind Ask Anything, and campus maps. It's distinct from the Content Library, which is reusable starters for your weekly content.
What lives here
- Resources. URLs and support pages grouped into sections (wellbeing, academic support, money, and so on) that students browse on their resources page.
- Help: one row per button on the student help flow, carrying both the category a student presses and the content behind it. Five come with the platform (money, time, people, wellbeing, access and adjustments); rename them to match what your teams are called, drag them into the order students should see, retire one you do not staff, or add your own. Each route carries its own links, and can optionally embed a booking tool (a counselling-booking page, for example) right inside the help card.
- Ask Anything answers: the curated answers, with keywords and links, that power Ask Anything, plus a list of popular questions.
- How things work: step-by-step guides to the printers, bookable rooms and specialist spaces, each with a numbered sequence plus where, when, what it costs and who can use it.
- Maps: campus map PDFs students can view in-app.
Keeping it current
Student-resources content uses the same lifecycle as the rest of your authoring:
- Draft
Add or edit an item. Drafts aren't visible to students.
- Schedule or publish
Publish immediately, or schedule it to go live at a set time. Items can be grouped, reordered, and scoped to specific weeks.
- Archive when it's stale
Archive anything out of date rather than deleting it, so the history is intact.
Students trust these resources because they're curated for their campus. A short list of the right links beats an exhaustive directory. Put the things people actually need first, and let Ask Anything handle the long tail.
How it reaches students
What you publish here surfaces across the student app: the resources page, the help flow, Ask Anything, and student search. Because these are your university's own answers and links, students get campus-specific help rather than generic advice.
Common questions
What's the difference between this and the Content Library?
This is live content students see (links, help routes, answers, maps). The Content Library is reusable starters for weekly briefings. Drafts you build from, not things students see directly.
Can different cohorts see different resources?
Yes. Items can be scoped by week and targeted with tags and audiences.
Can I embed a booking tool in a help route?
Yes. When you edit a help route there's an optional Embedded tool field:
paste an https:// booking or support page (Microsoft Bookings, Calendly, and
the like) and students can open it inside the help card. It only loads when the
student taps it, and they always get an "open in a new tab" option too, so a
provider that blocks embedding is never a dead end. The address must be
https://. An insecure link is rejected.
Do students see a draft answer in Ask Anything?
No. Only published answers are searchable; drafts stay hidden until you publish. The same is true of a draft how-things-work guide.
Related
The fastest answer is usually one question away.