Roles and access
First Six keeps access deliberately simple: a small set of roles, plus a scope that limits which students a person sees. Together they make sure staff have exactly the reach their job needs — no more.
The three roles
| Role | What it's for | Can do |
|---|---|---|
| Institution admin | Running the show | Full access: settings, the whole team, the audit trail, every cohort |
| Content editor | Building the student experience | Authors briefings, resources, and announcements for their scope |
| Support responder | Looking after students | Works the inbox and the cohort pulse for their scope |
Most people are a responder or an editor. Admins are few by design.
Scope: who sees which students
On top of the role, each staff member has a scope — the slice of students they work with, set by course, degree, campus, or cohort. A responder scoped to one campus sees that campus's requests and pulse, not the whole institution.
Institution admins have full reach across cohorts. Editors and responders are bounded by their scope, so the inbox, the cohort browser, and insights each show only the students they're responsible for.
Managing the team
From the team area, an admin can:
- Add staff and set their role
Bring a colleague in as an admin, editor, or responder.
- Set their scope
Point them at the courses, degrees, campuses, or cohorts they cover.
- Reassign work when someone's away
When a staff member goes on leave, their open help requests can be reassigned to others, with a handoff note that travels with each ticket so context isn't lost.
Common questions
Can I make a custom role?
Not currently — the three roles cover the real jobs (run it, build it, respond to it), and scope handles the "which students" question. This keeps access easy to reason about and audit.
Who can see the audit log?
Institution admins. Every consequential action is recorded there — see the activity log.
What happens to a leaver's open tickets?
Reassign them before (or as) they leave, with handoff notes, so nothing falls through. The reassignment itself is recorded in the audit trail.
Related
The fastest answer is usually one question away.