Exporting your data
Your data is yours. When you need it in a spreadsheet (for a report, your IR team, or a board paper), First Six exports it as CSV, and packages the headline support story as a ready-made evidence pack.
What you can export
The export area lets you download, per dataset:
- Cohort morale: the pulse data across all weeks.
- Help requests: category, priority, handler, week, status, assignee, and the student's details.
- Activity / audit trail: who did what, when.
- Weekly content: events, blocks, and to-dos by week.
- Library: resources, help routes, and Ask Anything answers and questions.
There's a one-click "download everything" that chains them all, one CSV per table.
Help-request exports include student details and notes. Treat downloaded files as sensitive: store them where your institution's data-handling rules allow, and don't forward them casually. The export screen flags this for a reason.
The support-for-students evidence pack
Separately, you can download a support-for-students report: a 90-day snapshot of support activity designed for institutional reporting. It's the board-ready version of the story your day-to-day data tells. The institution-facing description is in the audit log and evidence pack.
Where the numbers come from
Exports reflect what you see in the console: the same pulse behind insights. Small groups are suppressed in aggregate views to protect individuals; raw operational exports (like your own cohort's help requests) are for the staff responsible for those students.
Troubleshooting
A dataset shows unavailable instead of a row count
That dataset could not be loaded when the page rendered, and its download is disabled because the file would come out empty, and an empty export is not the same as there being no data. A banner above the list names every dataset in this state. Reload the page to retry; if it persists, the banner is the thing to screenshot for support.
A notice says a download could not be recorded in the export log
Your file saved normally; what failed was the platform's own record that an export happened. The team is notified automatically when this occurs. If your institution keeps its own register of data exports, note that download manually, which is exactly what the notice asks.
Download everything saved fewer files than I expected
It skips two kinds of dataset on purpose: ones with no rows, and ones marked unavailable (see above). The count next to the button says how many files will actually save.
The CSV opens as a single column in Excel
A regional-settings quirk on the spreadsheet side: some locales expect semicolons. Use Excel's Data, From Text/CSV import and choose comma as the delimiter, or open the file in Google Sheets, which detects it.
Common questions
What format are exports?
CSV. Opens directly in Excel, Google Sheets, or whatever your IR team uses.
Can I schedule automatic exports?
Exports are on-demand from the console. For programmatic access, that's a developer integration conversation, not a self-serve schedule.
Does exporting change anything?
No. It's read-only. The export itself is recorded in the activity log for accountability.
Next steps
Related
The fastest answer is usually one question away.