Deleting your data
Your university is the custodian of your First Six data. Deletion is something your university authorises; First Six is the system that carries the deletion out once they instruct us. Here is exactly how it works, who to talk to, and what gets removed.
Access and deletion are two different things
It is easy to run two things together that are actually separate.
Your sign-in is your university's single sign-onOne login that your university manages and that signs you in to multiple campus systems., the same login you use for other campus systems. First Six never creates a separate password for you, so your university can cut off your access at any time by disabling that identity. That is access revocation, not deletion: it stops you signing in, but it does not erase your data.
Deleting your data is the separate step, and it is authorised by your university. You request deletion through your university's privacy or student services contact; once they instruct First Six, we action the deletion. First Six does not delete student or staff accounts on its own. Only the institution that holds your enrolment can authorise that.
Why the request goes through your university
Your university is the legal data controller for First Six records and is responsible for the records it needs to keep (open help requests, support conversations, mandatory-reporting trails). Routing deletion through them means those records get checked before they vanish, and means the institution can honour its retention obligations as well as your erasure request.
It also means you do not have to chase the right party. If you contact First Six directly at privacy@firstsix.com.au, we will route the request to your university's privacy contact on your behalf and confirm back to you once it is in their hands.
What gets deleted
When your university instructs deletion, it is a hard delete, not a hide. Your check-ins, help requests, saved items, and timetable are removed from the live system and do not linger in a recoverable bin or a thirty-day grace folder. Two bounded things outlive the delete: routine encrypted backups, which age out within days, and the tamper-resistant log of staff actions, which is kept for accountability.
That permanence is worth understanding before you ask for it, which is the next section.
A hard delete cannot be undone. If your real goal is to secure your account rather than erase it (a shared computer, a lost phone), sign out on that device instead, covered below. Reach for deletion only when you genuinely want the data gone.
What stays, and why it is not you
Group statistics are recalculated without your responses once they are deleted; what remains are anonymous usage counts that never referenced you in the first place. They are numbers about a group, not records about a person, and they cannot be traced back to you.
This is the same boundary the check-in runs on day to day: the cohort aggregate is the default staff view, while support staff can see individual responses to follow up. What staff see (and what they don't) explains where that line sits while your account is active.
Signing out
Deleting is permanent, so it is not the right tool if you just want to stop being signed in on a shared or lost device. For that, sign out. It ends your session on that device. Your data stays put. If you're worried a device you can't reach is still signed in, contact your university or privacy@firstsix.com.au and we can end your active sessions.
Common questions
Can First Six delete my account directly?
No. First Six does not delete student or staff accounts on its own. Your university is the data controller and authorises deletion; First Six executes the deletion once we receive an instruction from them. If you contact us at privacy@firstsix.com.au we will route your request to your university's privacy contact and confirm back to you.
Can I get my data back after deleting?
No. It is a hard delete with no recoverable bin. If you only want to lock out a device you no longer control, sign out on that device instead, which is reversible.
If the group statistics stay, can someone find my answers in them?
No. The group counts that remain carry no identifier and are only ever totals, so they cannot be traced back to you.
In short
Your university controls both the login that grants access and the authorisation to delete the data First Six holds about you. Ask your university, or ask us and we will route the request to them; once authorised, First Six carries out the deletion.
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