The crisis path

If you are in danger or thinking about harming yourself, you do not have to wait for anyone in the app. Help that answers right now comes first.

What the app does

As you type a help message, First Six watches for signs that you are unsafe. If it sees them, it surfaces immediate-support options straight away, right there on the screen, before you have even sent anything. The same check runs again on our side after you send, so nothing slips through.

Your request still goes to the team, flagged so they treat it as urgent. After you send it, you will see a short note: your request is on its way, and while you wait, here are people you can reach right now.

So two things happen at once: you get immediate options you can act on this minute, and a person at your institution is alerted to follow up.

What you can do right now

• If you are in immediate danger, call 000.
• If you need to talk to someone now, call Lifeline on 13 11 14. It is free, confidential, and open 24/7.
• If you can, tell someone near you (a friend, a flatmate, anyone you trust). You do not have to carry this alone.

After the moment passes

When things are a little steadier, your request will still be there, and a staff member will reach out to check in. You can reply in your own time under Help → your requests.

There is no wrong way to use this. Reaching out, in any words, at any hour, is the right move.