Raising a help request

If something is hard, you do not have to work out the right door. Open Help and the app walks you through it in a minute or two. Here is how it goes.

Start with what fits

The help screen lists a few categories. Pick the one that matches what is weighing on you most. You are not committing to anything by choosing one; it just helps point you at the right things.

For most categories you will first see a short Try these first list: practical resources that often resolve the thing on the spot. If one of those answers it, you are done.

Choose how much you want

If you want more than resources, you have two options:

• Just point me to what I need keeps it self-serve. We make sure the right information reaches you, and no one needs to contact you.
• I'd like someone to check in with me opens a conversation with a real person.

If you choose to talk, you can say who you would prefer to hear from (for example your tutor, a course coordinator, or the student experience team) or leave it as no preference and let the team route it.

Write and send

Add a short message in your own words. You do not need to explain everything or get the wording right; a sentence or two is plenty. Then send.

After you send, you will see a confirmation that someone from the team will reach out, usually within a day.

If it is urgent

If what you are dealing with is an emergency or you feel unsafe, you should not wait for a reply. The help screen surfaces immediate support the moment that is the case. The crisis path explains exactly what the app does and what you can do right now.